Privacy Policy (North Shore Tutors)

Last updated: 19 August 2026

North Shore Tutors Pty Ltd ("North Shore Tutors", "we", "us" or "our") respects the privacy of our clients, students, tutors, applicants and website visitors.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our tutoring services, website, recruitment activities and business operations.

We are committed to handling personal information responsibly. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we will handle personal information in accordance with those requirements. We also seek to follow the principles of transparency, data minimisation and reasonable security as part of our general privacy practices.

By providing personal information to us, using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. Who this Privacy Policy applies to

This Privacy Policy applies to personal information we collect about people including:

  • parents and guardians;

  • students;

  • prospective clients;

  • current and former clients;

  • tutors;

  • tutor applicants and prospective tutors;

  • employees, contractors and service providers;

  • people who contact us or make an enquiry;

  • website visitors; and

  • other people whose information is provided to us in connection with our services.

Where a parent or guardian provides information about a child or another individual, we ask that they only provide information that is reasonably necessary for us to provide our services.

2. What personal information we may collect

The personal information we collect depends on your relationship with North Shore Tutors.

Clients, parents and guardians

We may collect information including:

  • full name;

  • email address;

  • telephone number;

  • residential address or tutoring location;

  • billing information;

  • communication preferences;

  • enquiry details;

  • tutoring preferences;

  • scheduling and availability information;

  • payment and invoice records;

  • correspondence with North Shore Tutors and tutors;

  • feedback, reviews, complaints and service history; and

  • information about your relationship with a student.

Students

We may collect information including:

  • name;

  • age, year level and school;

  • subjects studied;

  • academic performance and previous results;

  • learning goals;

  • strengths and areas requiring support;

  • learning preferences;

  • assessment information;

  • availability and tutoring location;

  • lesson records and tutoring notes;

  • work samples or educational documents;

  • reports or other information voluntarily provided to assist tutoring;

  • communications relating to tutoring; and

  • other information reasonably required to provide personalised educational support.

Sensitive information

In some circumstances, parents, guardians or students may voluntarily provide information relating to:

  • disability;

  • neurodivergence;

  • learning difficulties;

  • health conditions;

  • behavioural needs;

  • accessibility requirements; or

  • other personal circumstances relevant to the provision of tutoring.

Examples may include information relating to ADHD, Autism Spectrum Disorder, dyslexia, dysgraphia, anxiety or other learning or support needs.

We only seek to collect sensitive information where it is reasonably necessary for providing or adapting our services, or where otherwise permitted by law.

Please do not provide sensitive information that is not relevant to the tutoring services requested.

Tutors and applicants

We may collect information including:

  • name and contact information;

  • residential address;

  • date of birth where required;

  • educational history;

  • ATAR, HSC or other academic results;

  • university studies and qualifications;

  • employment and tutoring experience;

  • references;

  • curriculum vitae;

  • availability;

  • subjects and year levels taught;

  • Working With Children Check information;

  • identity and compliance documentation;

  • ABN and business information;

  • banking and payment information;

  • tax, payroll or superannuation information where applicable;

  • performance information;

  • training records;

  • communications; and

  • information relevant to matching tutors with students.

3. How we collect personal information

We may collect personal information:

  • when you submit a website enquiry;

  • when you telephone, email, SMS or otherwise contact us;

  • through TutorCruncher or another client management system;

  • when you create or use an account or portal;

  • when you book or attend tutoring;

  • from a parent or guardian;

  • from a student;

  • from a tutor;

  • through questionnaires, surveys or feedback forms;

  • through Google Forms or similar forms;

  • through applications for tutoring or employment;

  • from referees;

  • through payment providers;

  • through email and marketing platforms;

  • from schools or other organisations where authorised;

  • through referrals;

  • through publicly available information where appropriate; and

  • automatically through our website and associated analytics technologies.

We generally seek to collect personal information directly from the person concerned or, for students, from their parent or guardian.

4. Information relating to children

Our services frequently involve children and young people.

We recognise that information about children should be handled carefully.

Where practicable, we collect significant personal information about a student through their parent or guardian. Students may also communicate directly with their tutor or North Shore Tutors where this is appropriate to their age and the tutoring relationship.

We seek to:

  • collect only information reasonably necessary for tutoring;

  • use student information for legitimate educational and administrative purposes;

  • restrict access to people who reasonably require the information;

  • avoid unnecessary disclosure of sensitive information; and

  • take reasonable steps to protect student information.

Parents and guardians should avoid providing information about a student that is not relevant to the student's educational support.

5. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries;

  • assessing a student's tutoring requirements;

  • recommending and matching tutors;

  • arranging tutoring sessions;

  • communicating with parents, students and tutors;

  • preparing tutors for sessions;

  • personalising educational support;

  • monitoring service delivery;

  • preparing lesson or progress reports;

  • managing scheduling and cancellations;

  • invoicing and processing payments;

  • maintaining client and tutor records;

  • recruiting, screening, onboarding and training tutors;

  • managing tutor performance and quality;

  • providing educational resources;

  • providing customer support;

  • responding to complaints;

  • maintaining safety and compliance;

  • conducting internal administration;

  • bookkeeping, accounting and taxation;

  • improving our services and business processes;

  • developing educational resources;

  • undertaking analytics and business planning;

  • maintaining and improving our website;

  • communicating service changes;

  • sending marketing communications where permitted; and

  • meeting legal and regulatory requirements.

We may also create aggregated or de-identified information for business analysis, reporting, service improvement or resource development.

6. Tutor matching

We may use information about a student, including their:

  • year level;

  • subjects;

  • academic needs;

  • location;

  • availability;

  • learning style;

  • preferences; and

  • relevant support requirements

to identify tutors who may be suitable.

Information provided to potential tutors will generally be limited to what is reasonably necessary for them to assess whether they can support the student.

A tutor may receive information about a student after being identified as a potential or confirmed tutor.

We do not sell client or student information to tutors or unrelated third parties.

7. Use of TutorCruncher

North Shore Tutors uses TutorCruncher as a tutoring management and customer relationship management platform.

Personal information may be entered into, stored in or processed through TutorCruncher for purposes including:

  • maintaining client and student profiles;

  • maintaining tutor profiles;

  • scheduling;

  • lesson records;

  • communications;

  • reporting;

  • invoicing;

  • payments;

  • matching clients and tutors;

  • storing relevant documents; and

  • administering tutoring services.

TutorCruncher is a third-party service provider and processes information in accordance with its contractual and privacy arrangements.

Information processed through TutorCruncher may be stored or processed outside Australia.

8. Use of artificial intelligence and AI-assisted tools

North Shore Tutors may use artificial intelligence and AI-assisted software as part of its business operations.

This may include services such as:

  • ChatGPT and other OpenAI services;

  • Claude and other Anthropic services; and

  • other AI systems or software introduced from time to time.

AI tools may assist us with activities such as:

  • administrative work;

  • summarising information;

  • organising information;

  • preparing internal notes;

  • drafting communications;

  • developing educational resources;

  • reviewing or formatting documents;

  • analysing business information;

  • improving workflows;

  • preparing tutoring materials;

  • assisting with customer service; and

  • other legitimate business purposes.

Personal information and AI tools

In some circumstances, information submitted to an AI tool may contain personal information relating to a client, student, tutor or other individual.

We seek to:

  • avoid including personal information where it is unnecessary;

  • minimise the amount of identifying information submitted;

  • remove or de-identify information where reasonably practicable;

  • avoid submitting unnecessary sensitive information;

  • use appropriate account, privacy and security settings; and

  • restrict the use of AI-generated material to legitimate business purposes.

Information submitted to an AI provider is processed in accordance with that provider's applicable terms, privacy arrangements and account settings.

Depending on the particular service, account type and configuration being used, information may be stored or processed by the AI provider and its service providers.

Human oversight

AI systems may produce inaccurate, incomplete or inappropriate outputs.

North Shore Tutors does not rely solely on an AI system to make final decisions that would have a significant effect on a client, student or tutor.

Where AI is used to assist with recommendations, analysis or administrative decisions, appropriate human review remains part of our process.

AI-generated educational content may also be reviewed, modified or supplemented by our staff or tutors before use where appropriate.

Concerns about AI use

If you have concerns about personal information relating to you or your child being processed using AI-assisted tools, you may contact us.

Where reasonably practicable, we will consider requests to limit the use of identifiable personal information in AI tools.

9. Other service providers

We use third-party technology and professional service providers to operate our business.

Depending on the service being provided, these may include:

  • TutorCruncher;

  • OpenAI and ChatGPT;

  • Anthropic and Claude;

  • Google Workspace, including Gmail, Google Drive, Google Sheets and Google Forms;

  • Squarespace;

  • Mailchimp;

  • Zapier;

  • Xero;

  • payment and card-processing providers;

  • Zoom and other video-conferencing providers;

  • website analytics providers;

  • advertising platforms;

  • telecommunications providers;

  • accountants, bookkeepers and professional advisers; and

  • IT, security and cloud-storage providers.

These providers may process personal information on our behalf where reasonably necessary for the services they provide.

The exact providers we use may change over time.

10. When we may disclose personal information

We may disclose personal information:

  • to an assigned or prospective tutor where reasonably necessary;

  • to our staff and authorised contractors;

  • to technology providers and software platforms;

  • to payment providers;

  • to accountants, bookkeepers, insurers, lawyers and professional advisers;

  • where you have requested or authorised the disclosure;

  • where necessary to protect the safety of a student, tutor or another person;

  • where required or authorised by law;

  • in connection with legal proceedings;

  • to regulators, government agencies or law enforcement where required;

  • in connection with the sale, merger or restructuring of our business; or

  • where otherwise permitted under applicable privacy law.

We do not sell personal information to third parties for their independent marketing purposes.

11. Overseas processing and disclosure

Some of the technology providers used by North Shore Tutors are based outside Australia or use overseas infrastructure and subprocessors.

As a result, personal information may be stored, accessed or processed in jurisdictions including:

  • Australia;

  • the United Kingdom;

  • countries within the European Union, including Ireland;

  • the United States; and

  • other countries in which our service providers or their subprocessors operate.

The countries involved may change as providers change their infrastructure.

Where Australian privacy laws require us to take particular steps before disclosing personal information overseas, we will seek to comply with those requirements.

Use of an overseas service provider does not mean that your information is publicly available.

12. Payment information

Payments may be processed using third-party payment providers.

North Shore Tutors generally does not need to retain complete payment-card information where payments are processed securely by a payment provider.

Payment providers may independently collect and process information in accordance with their own terms and privacy policies.

We may retain transaction information such as:

  • amounts;

  • dates;

  • invoice numbers;

  • payment status; and

  • limited payment identifiers

for accounting, administration and legal purposes.

13. Website information, cookies and analytics

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • approximate location;

  • pages viewed;

  • referring website;

  • time spent on pages; and

  • interactions with website features.

We may use cookies, pixels, Google Analytics, Google Tag Manager and similar technologies to:

  • operate the website;

  • remember preferences;

  • understand website traffic;

  • measure advertising;

  • identify technical problems; and

  • improve website performance.

You can generally control cookies through your browser settings, although disabling some cookies may affect website functionality.

14. Marketing communications

We may send service-related communications where necessary to administer your relationship with North Shore Tutors.

These are different from promotional marketing communications.

Where permitted by law, we may also send information about:

  • tutoring services;

  • educational resources;

  • service updates;

  • promotions; and

  • other relevant North Shore Tutors services.

We comply with applicable Australian electronic marketing requirements.

You may unsubscribe from promotional electronic communications at any time by using the unsubscribe facility provided or contacting us.

Unsubscribing from marketing does not prevent us from sending administrative communications that are reasonably necessary for an existing service relationship, such as invoices, booking information or important changes to our services.

15. Security

We take reasonable steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • modification; and

  • disclosure.

Measures may include:

  • password-protected systems;

  • access restrictions;

  • multi-factor authentication where available and appropriate;

  • reputable cloud and software providers;

  • staff access controls;

  • secure payment providers;

  • internal procedures; and

  • reasonable security practices.

However, no internet transmission, cloud platform or information-storage system can be guaranteed to be completely secure.

You should also take reasonable steps to keep any account credentials secure.

16. Data breaches

If we become aware of a suspected data breach, we may investigate the incident and take appropriate steps to contain and remediate it.

Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and/or the appropriate regulator as required.

17. How long we retain personal information

We retain personal information only for as long as reasonably necessary for:

  • the purpose for which it was collected;

  • providing services;

  • maintaining appropriate business records;

  • resolving disputes;

  • enforcing agreements;

  • taxation and accounting requirements;

  • insurance requirements; and

  • complying with legal obligations.

Different categories of information may therefore be retained for different periods.

Information may also remain temporarily in secure backups after being removed from active systems.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

18. Accuracy and correction

We seek to ensure that personal information we hold is accurate, complete and reasonably up to date.

Please contact us if your information changes or you believe information we hold is inaccurate.

We may take reasonable steps to verify a correction request before changing our records.

19. Access to personal information

You may contact us to request access to personal information we hold about you.

A parent or guardian may also request information relating to their child where appropriate.

We may need to verify your identity before providing access.

In some circumstances, access may be restricted or refused where permitted or required by law, including where providing access would unreasonably affect another person's privacy.

Where appropriate, we will explain the reason for refusing access.

20. Requests to delete information

You may ask us to delete personal information.

We will consider deletion requests having regard to:

  • applicable privacy laws;

  • legal record-keeping obligations;

  • accounting requirements;

  • existing contractual relationships;

  • disputes or claims;

  • legitimate business requirements; and

  • technical limitations such as backup systems.

We may therefore be unable to immediately delete all information in every circumstance.

21. Anonymity and pseudonyms

You may contact us anonymously or using a pseudonym where practicable.

However, we generally need accurate identifying and contact information to:

  • arrange tutoring;

  • match a tutor;

  • provide services;

  • communicate with families;

  • invoice clients; and

  • meet safety and administrative requirements.

22. Third-party websites

Our website or communications may contain links to third-party websites or services.

North Shore Tutors is not responsible for the privacy practices of independent third parties.

You should review the privacy information of those services where relevant.

23. Complaints and privacy enquiries

If you have a question, concern or complaint regarding privacy, please contact:

North Shore Tutors
Email: admin@northshoretutors.com.au
Phone: 0452 285 162

Please provide enough information for us to understand and investigate your concern.

We will seek to respond within a reasonable period.

If the Privacy Act applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

24. Changes to this Privacy Policy

Our technology, services and legal obligations may change over time.

We may update this Privacy Policy to reflect:

  • changes to our business;

  • new technology providers;

  • new uses of artificial intelligence;

  • changes to information handling;

  • legal or regulatory developments; or

  • changes to our services.

The current version will be published on our website with its most recent update date.

We encourage users to review this Privacy Policy periodically.

25. Contact us

Questions about this Privacy Policy or our handling of personal information can be directed to:

North Shore Tutors
admin@northshoretutors.com.au
0452 582 162