Privacy Policy (North Shore Tutors)

Effective date: [4th January 2026]
Last updated: [4th January 2026]

North Shore Tutors (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you interact with us, including via our website www.northshoretutors.com.au, phone, email, social media, and advertising lead forms.

1) What personal information we collect

The kinds of personal information we may collect include:

Parents/guardians and customers

  • Name, email address, phone number

  • Suburb/postcode and service preferences (online/in-person, availability)

  • Billing and invoicing details (including payment status and transaction references)

  • Communications with us (emails, messages, notes about enquiries or feedback)

Students (including children)

  • Name, year level, school (if provided), and learning goals

  • Subjects, academic needs, strengths and areas for improvement

  • Information relevant to tutoring support (such as learning preferences)

Tutors and applicants

  • Name, contact details, education history and qualifications

  • Working With Children Check details (where applicable), references, and onboarding information

  • Availability, subjects offered, and performance-related notes

Sensitive information

In limited cases, you may provide sensitive information (e.g., health information or learning-related diagnoses) to support your child appropriately. We only collect sensitive information where it is reasonably necessary and with consent, or where otherwise permitted by law.

2) How we collect personal information

We collect personal information in a range of ways, including when you:

  • Submit an enquiry via our website or a Google Ads lead form

  • Contact us by phone, email, SMS, or social media

  • Engage our services, participate in tutoring sessions, or request support

  • Apply to tutor with us

  • Interact with our website, ads, and online content (see “Cookies and analytics” below)

We may also collect personal information from third parties where appropriate, such as:

  • A parent/guardian providing student information

  • Referees for tutor applications

  • Service providers that support our operations (e.g., scheduling, invoicing, payment processing, forms, CRM)

3) Why we collect, hold, and use personal information

We collect, hold, and use personal information to:

  • Respond to enquiries and match students with suitable tutors

  • Deliver tutoring services and support learning outcomes

  • Manage scheduling, administration, quality assurance, and communication

  • Provide resources, progress updates, and service-related information

  • Process invoices and payments, and maintain financial records

  • Improve our services, website, and advertising performance

  • Recruit, onboard, and support tutors

  • Comply with legal and regulatory obligations

4) When we disclose personal information

We may disclose personal information to:

  • Tutors, where necessary to provide tutoring services and support a student’s learning plan

  • Contractors and service providers who help operate our business (e.g., website hosting, scheduling, invoicing, payment providers, CRM, analytics, communications tools)

  • Professional advisers (e.g., accountants, lawyers) where required

  • Regulators or authorities if required or authorised by law

We do not sell your personal information.

5) Overseas disclosure

Some of our third-party service providers may store or process information outside Australia (for example, where cloud infrastructure is located in other countries). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this policy and applicable privacy requirements.

6) Direct marketing and opt-out

We may send service-related updates or marketing communications (for example, tutoring availability, program updates, or reminders). You can opt out of marketing at any time by using the unsubscribe link (where provided) or contacting us using the details below. We will still send essential administrative messages related to your services (e.g., scheduling or invoicing).

7) Cookies, website analytics, and advertising

When you visit our website, we (and our service providers) may collect information such as:

  • Device type, browser type, IP address, and approximate location

  • Pages visited, time on site, and referral source

  • Interaction with ads and website content

This helps us understand website usage, improve user experience, and measure advertising effectiveness. You can usually manage cookies via your browser settings. If you disable cookies, some parts of the site may not function as intended.

8) How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:

  • Secure cloud systems and access controls

  • Limiting access to staff/contractors who need the information

  • Password protection, secure storage, and operational safeguards

  • Regular review of data handling practices

No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

9) How long we keep personal information

We keep personal information only for as long as necessary to provide services, meet operational needs, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

10) Accessing and correcting your personal information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable timeframe and may need to verify your identity before processing a request.

11) Complaints

If you have a concern or complaint about how we handle personal information, please contact us first using the details below. We will:

  • Acknowledge your complaint within a reasonable timeframe

  • Investigate and respond, and aim to resolve the issue promptly

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12) Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated “Last updated” date.

14) Contact us

North Shore Tutors
Email: [admin@northshoretutors.com.au]
Phone: [0452 582 162]